Horizon Blue Cross Blue Shield Dental Choice Summary of Benefits

	Referrals Required
Referrals Required	No
	PCP Required
PCP Required	Yes
	Annual Medical Deductible
Annual Medical Deductible	$0
	Maximum Out-of-Pocket Responsibility
Maximum Out-of-Pocket Responsibility	$6,700 annually for services you receive from in-network providers
	Hospital Care
Hospital Care	Our plan covers an unlimited number of days for an inpatient hospital stay. Inpatient: $225 Copay per day for days 1 through 8 $113 Copay per day for day 9 $0 Copay for day 10 and beyond Covers inpatient substance use disorder Outpatient: 20% of the cost for outpatient hospital services
	Doctor Visits
Doctor Visits	Primary care physician (PCP): $10 Copay Specialist visit: $40 Copay No specialist referrals required
	Preventive Care
Preventive Care	$0 Copay Our plan covers many preventive services, including: Abdominal aortic aneurysm screening Alcohol misuse screening and counseling Bone mass measurement Breast cancer screening (mammogram) Cardiovascular disease (behavioral therapy) Cardiovascular disease screenings Cervical and vaginal cancer screening Colorectal cancer screenings (Colonoscopy, Fecal occult blood test, Flexible sigmoidoscopy) Depression screening Diabetes screenings Diabetes self-management training (DSMT) Glaucoma tests Hepatitis C virus screening HIV screening Lung cancer screening Medicare Diabetes Prevention Program (MDPP) Medical nutrition therapy services Obesity screening and counseling Prostate cancer screenings (PSA) Sexually transmitted infections screening and counseling Tobacco use cessation counseling (counseling for people with no sign of tobacco-related disease) Vaccines, including Flu shots, Hepatitis B shots, Pneumococcal shots "Welcome to Medicare " preventive visit (one-time) Yearly "Wellness" visit Any additional preventive services approved by Medicare during the contract year will be covered.
	Annual Physical Exam
Annual Physical Exam	$0 Copay
	Emergency Care
Emergency Care	$90 Copay (worldwide)
	Urgently Needed Services
Urgently Needed Services	$25 Copay for in-network urgent care center $40 Copay for a physician's office or other setting $90 Copay for worldwide coverage Copay waived if admitted to a hospital within 24 hours for the same condition.
	Diagnostic Services/ Labs/ Imaging
Diagnostic Services/ Labs/ Imaging	Diagnostic Colonoscopy $0 Copay at office or freestanding facility and outpatient hospital Diagnostic radiology services (such as MRIs, CT scans): $40 Copay at office or freestanding facility 20% of the cost for outpatient hospital Lab Services: $0 Copay for tests performed at participating facilities 20% of the cost for outpatient hospital Diagnostic Mammogram $0 Copay at office or freestanding facility and outpatient hospital Diagnostic tests and procedures: $40 Copay at office or freestanding facility 20% of the cost for outpatient hospital Therapeutic Radiology: $60 Copay at office or freestanding facility 20% of the cost for outpatient hospital X-rays: $40 Copay at office or freestanding facility 20% of the cost for outpatient hospital
	Hearing Services
Hearing Services	Exam to diagnose and treat hearing and balance issues: $40 Copay Routine hearing exam (1per year): $0 Copay Fitting/Evaluation for hearing aid: $0 Copay Our plan pays up to $1,250 every year for hearing aids. Routine hearing exam & hearing aid services must be coordinated through HearUSA. Plan covers $750 for purchase of hearing aid for one ear & $500 for purchase of hearing aid for second ear. Member is responsible for payment beyond the $1,250 coverage limit. One (1) year supply of batteries are included.
	Dental Services
Dental Services	We cover in-network routine dental services: $0 Copay for cleaning (1 every six months) $0 Copay for a full mouth x-ray (1 every 3 years) $0 Copay for bitewings (1 every six months) $0 Copay for oral exam (1 every six months) $0 Copay for restorations that include silver and/or composite fillings. Only one filling every 6 months on the same tooth/surface is covered. Medicare covered dental services: $0 Copay
	Vision Services
Vision Services	Routine eye exam (1 every year) $0 Copay Eyeglasses or contact lenses after cataract surgery $0 Copay Glaucoma screening/annual retinal exam $0 Copay Exam to diagnose and treat diseases and conditions of the eye $40 Copay $100 eyewear reimbursement every 2 years for eyeglasses or contact lenses not associated with cataract surgery. Member is responsible for payment beyond $100 coverage limit.
	Mental Health Services
Mental Health Services	Inpatient: $225 Copay per day for days 1 through 6 $178 Copay per day for day 7 $0 Copay for days 8 through 90 Your plan covers up to 190 days in a lifetime for inpatient mental health care in a psychiatric hospital. Outpatient: $40 Copay for individual or group therapy office visit
	Skilled Nursing Facility (SNF)
Skilled Nursing Facility (SNF)	Our plan covers up to 100 days per benefit period. $0 Copay for days 1 through 20 $125 Copay per day for days 21 through 100
	Ambulance
Ambulance	Ground ambulance (one way): $250 Copay Air ambulance (one way): $250 Copay
	Prescription Drug Coverage
Prescription Drug Coverage	Deductible : $480 Standard Pharmacy One-month supply Tier 1 (Preferred Generic): $6 Copay Tier 2 (Generic):$18 Copay Tier 3 (Preferred Brand): $40 Copay Tier 4 (Non-Preferred Drug): $70 Copay Tier 5 (Specialty Tier): 25% of the cost Standard Mail Order Three-month Supply Tier 1 (Preferred Generic): $9 Copay Tier 2 (Generic): $27 Copay Tier 3 (Preferred Brand): $120 Copay Tier 4 (Non-Preferred Drug): $210 Copay Tier 5 (Specialty): Not offered If you reside in a long-term facility, you pay the same as a retail pharmacy. You may get drugs from an out-of-network pharmacy, but may pay more than you pay at an in-network pharmacy.
	Coverage Gap
Coverage Gap	The Coverage Gap begins after the total yearly drug cost (including what our plan has paid and what you have paid) reaches $4,430. After you enter the Coverage Gap , you pay 25% of the plan's cost for covered brand name drugs and 25% of the plan's cost for covered generic drugs until your costs total $7,050.
	Catastrophic Coverage
Catastrophic Coverage	After your yearly out-of-pocket drug costs (including drugs purchased through your retail pharmacy and through mail order) reaches $7,050, you pay the greater of: 5% of the cost, or $3.95 Copay for generic (including brand drugs treated as generic) and a $9.85 Copay for all other drugs.
	Fitness Program
Fitness Program	Plan reimburses up to $400 yearly towards gym memberships (also includes yoga studio), home fitness (virtual fitness programs) or fitness equipment (hand-held free weights, exercise bands or yoga mat).
	Foot Care (podiatry services)
Foot Care (podiatry services)	$40 Copay for Medicare -covered foot exams and treatment
	Home Health Care
Home Health Care	$0 Copay
	Hospice
Hospice	$0 Copay for Hospice Care from a Medicare -certified hospice. You may have to pay part of the cost for drugs and respite care.
	Medical Equipment/ Supplies
Medical Equipment/ Supplies	Durable Medical Equipment and related medical supplies (wheelchairs, oxygen equipment, etc): 20% of the cost Prosthetic devices (braces, artificial limbs, etc): 20% of the cost Diabetes supplies and services $0 Copay
	Nurse Line
Nurse Line	$0 Copay for a 24/7 Nurse Line is a confidential service that enables the member to speak with a registered nurse, toll free 24 hours a day to assist with health-related questions and concerns.
	Outpatient Surgery
Outpatient Surgery	20% Coinsurance for outpatient facility
	Telehealth
Telehealth	$0 Copay for urgently needed services and behavioral health. Must access via preferred vendor.

Prescription Drug List (Formulary)

Find Medicines Included Here:

https://www.myprime.com/v/HBCBSNJ/MEDICARE_D/NJCHCRXHMO/en/medicines/find-medicine.html

Please refer to our Formulary below for Horizon Medicare Blue Choice w/Rx (HMO). This is a list of covered drugs selected by Horizon in consultation with a team of health care providers, which represents the prescription therapies believed to be a necessary part of a quality treatment program. Horizon Medicare Blue Choice w/Rx (HMO) will generally cover the drugs listed in our formulary as long as the drug is medically necessary, the prescription is filled at a Horizon Medicare Blue Choice w/Rx (HMO) network pharmacy, and other plan rules are followed. Horizon may immediately substitute new generic drugs and update their formulary accordingly.

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Medicare Part D Transition Policy

As a new or continuing member in our plan you may be taking drugs that are not on our formulary. Or, you may be taking a drug that is on our formulary but your ability to get it is limited. For example, you may need a prior authorization from us before you can fill your prescription. You should talk to your doctor to decide if you should switch to an appropriate drug that we cover or request a formulary exception so that we will cover the drug you take. While you talk to your doctor to determine the right course of action for you, we may cover your drug in certain cases during the first 90 days you are a member of our plan.

For each of your drugs that is not on our formulary or if your ability to get your drugs is limited, we will cover a temporary 30-day supply (unless you have a prescription written for fewer days) when you go to a network pharmacy. After your first 30-day supply, we will not pay for these drugs, even if you have been a member of the plan less than 90 days.

If you are a resident of a long-term care facility, we will allow you to refill your prescription until we have provided you with a 31-day transition supply, consistent with the dispensing increment, (unless you have a prescription written for fewer days). We will cover more than one refill of these drugs for the first 90 days you are a member of our plan. If you need a drug that is not on our formulary or if your ability to get your drugs is limited, but you are past the first 90 days of membership in our plan, we will cover a 31-day emergency supply of that drug (unless you have a prescription for fewer days) while you pursue a formulary exception.

A transition supply will also be available to you if you should have a change in your treatment setting, such as going from a hospital to home care.

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Low Income Subsidy Premium Summary

Horizon Medicare Blue Choice w/Rx (HMO) Monthly Plan Premium for People who get Extra Help from Medicare to Help Pay for their Prescription Drug Costs

If you get extra help from Medicare to help pay for your Medicare prescription drug plan costs, your monthly plan premium will be lower than what it would be if you did not get extra help from Medicare. The amount of extra help you get will determine your total monthly plan premium as a member of our Plan.

This table shows you what your monthly plan premium will be if you get extra help.

Your level of extra help	Monthly Premium for Horizon Medicare Blue Choice w/Rx (HMO)*
100%	$41.80
75%	$50.80
50%	$59.90
25%	$68.90

* This does not include any Medicare Part B premium you may have to pay.

Horizon Medicare Blue Choice w/Rx (HMO) premium includes coverage for both medical services and prescription drug coverage.

If you aren't getting extra help, you can see if you qualify by calling:

• 1-800-Medicare or TTY users call 1-877-486-2048 (24 hours a day/7 days a week),
• Your State Medicaid Office, or
• The Social Security Administration at 1-800-772-1213. TTY users should call 1-800-325-0778 between 7 a.m. and 7 p.m., Monday through Friday.

If you have any questions, please call Member Services at 1-800-365-2223 (TTY 711) Monday through Friday, 8 a.m. to 8 p.m., ET.

Coverage Determination and Redetermination

See forms below to find out more information on the Horizon Blue Cross Blue Shield of New Jersey prescription drug coverage Determination and Redetermination process.

You may also ask us for a coverage determination or appeal by phone at 1-800-391-1906, (TTY 771), 24 hours a day, 7 days a week.

Forms may be sent via postal mail at:

Horizon Blue Cross Blue Shield of New Jersey
Attn: Medicare D Clinical Review
2900 Ames Crossing Road Eagan, MN 55121

Or via fax at 1-800-693-6703

You can also file grievances, organizational/coverage determinations or appeals with Medicare directly. You can go directly to their website by clicking here or by calling 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048

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Eligibility Information & Enrollment Instructions

To be eligible for Medicare Advantage, you must be entitled to Medicare benefits under Part A or enrolled in Part B and reside in New Jersey.

Medicare beneficiaries may enroll through the CMS Medicare Online Enrollment Center located at medicare.gov.

The Centers for Medicare & Medicaid Services (CMS) created the Best Available Evidence (BAE) policy to address incorrect low subsidy/extra help cost sharing data in the electronic data systems of CMS. Horizon will comply with the BAE policy when situations arise that result in incorrect low income subsidy/cost sharing data at the point of sale. This policy requires Horizon to update our internal systems to reflect the correct cost sharing subsidy for the beneficiary when presented with evidence that the information showing the beneficiary to be ineligible is not correct.

More information on the CMS BAE policy can be found at https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/Best_Available_Evidence_Policy.html

ENROLLMENT INSTRUCTIONS:

1. Download and print the Enrollment Form in the "Enrollment Form" section.  Please complete the form, writing as clearly as you can.  The most common errors are from hard-to-read handwriting.  Carefully print your answers in the boxes provided.
2. Have this important information available:
• Your Medicare card
• Your Medicaid program number, if you have one.
• Your health insurance card(s) for any other insurance you carry besides Medicare and/or Medicaid. You can only enroll in one plan. Please be sure to clearly indicate which plan you wish to enroll in at the top of the form.

Clearly and accurately provide all of the requested personal information.  Make sure your birthday matches what is on file with Medicare and Social Security.  If it does not match, your form will be denied. Make sure you accurately copy the information from your Medicare card.
3. Clearly mark how you want to pay for your plan. If you forget to fill in one of the boxes in this section, Horizon BCBSNJ will send you a bill every month. Also, be sure to read the information that is titled "Paying Your Plan Premium" as this contains useful information about how to get help paying for your plan should you need it.
4. In the section titled "Attestation of Eligibility for an Enrollment Period," please read the options and fill in the box that describes your situation.  This section is significant. Horizon BCBSNJ determines which enrollment period is appropriate by the information and answers you provide in this section.
5. DO NOT enter any information in "Agent Use Only" section.
6. Please double- and triple-check that what you write on the form is correct and written clearly. It saves time in the long run.  Do not forget to sign and date your enrollment form before mailing it back.
7. Mail the form to:

Horizon Blue Cross Blue Shield of New Jersey
PO Box 10138
Newark, New Jersey 07101-9633

Disenrollment Rights and Protections

Ending your membership in our Plan may be voluntary (your own choice) or involuntary (not your own choice), but there are some exceptions.

If any of the following situations apply to you, you are eligible to end your membership during a Special Enrollment Period. These are just examples, for the full list you can contact the plan, call Medicare, or visit the Medicare website:

• Usually, when you have moved.
• If you have Medicaid.
• If you are eligible for "Extra Help" with paying for your Medicare prescriptions.
• If we violate our contract with you.
• If you are getting care in an institution, such as a nursing home or long-term care (LTC) hospital.
• If you enroll in the Program of All-inclusive Care for the Elderly (PACE).

Our Plan must end your membership in the plan if any of the following happen:

• If you do not stay continuously enrolled in Medicare Part A and Part B.
• If you move out of our service area.
• If you are away from our service area for more than six months. If you move or take a long trip, you need to call Member Services to find out if the place you are moving or traveling to is in our Plan's area.
• If you become incarcerated (go to prison).
• If you lie about or withhold information about other insurance you have that provides prescription drug coverage.
• If you intentionally give us incorrect information when you are enrolling in our Plan and that information affects your eligibility for our Plan. (We cannot make you leave our Plan for this reason unless we get permission from Medicare first.)
• If you continuously behave in a way that is disruptive and makes it difficult for us to provide medical care for you and other members of our Plan. (We cannot make you leave our Plan for this reason unless we get permission from Medicare first.)
• If you let someone else use your membership card to get medical care.
• If you are required to pay the extra Part D amount because of your income and you do not pay it, Medicare will disenroll you from our Plan and you will lose prescription drug coverage.

If you have any questions or would like more information on when you can end your membership: You can call Member Services or you can contact Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048.

Service Area and Out-of-Network Coverage

Horizon Medicare Blue Choice w/Rx (HMO) is only available to residents in Atlantic, Burlington, Camden, Cumberland, Gloucester, Hunterdon, Mercer, Morris, Somerset and Sussex counties, but has providers in all 21 counties in New Jersey.

Horizon Medicare Blue Choice w/Rx (HMO) members must select a Primary Care Physician (PCP) and may only use in-network providers from our managed care network. In some cases, you may get covered services from non-network providers. These exceptions include emergency care, urgent care and kidney dialysis when you are temporarily outside the Plan's service area.

If you have questions about Horizon Medicare Blue Choice w/Rx (HMO) or require assistance in selecting a PCP, please call our Member Service Department at 1-800-365-2223, Monday through Sunday, 8 a.m. to 8 p.m., October 1 to March 31 and Monday through Friday, 8 a.m. to 8 p.m., April 1 to September 30. TTY users should call 711. You may also refer to your Evidence of Coverage (EOC) for more information.

Drug Management Programs

Utilization management

For certain prescription drugs, we have additional requirements for coverage or limits on our coverage. These requirements and limits ensure that our members use these drugs in the most effective way and also help us control drug plan costs. A team of doctors and pharmacist developed these requirements and limits for our Plan to help us to provide quality coverage to our members. Examples of drug utilization review tools are described below:

• Prior Authorization: We require you to get prior authorization for certain drugs. This means that you, your physician or pharmacist will need to get approval from us before you fill your prescription. Without an approval, we may not cover the drug.
• Quantity Limits: For certain drugs, we limit the amount of the drug that we will cover per prescription or for a defined period of time. For example, we will provide up to 42 tablets per prescription for Zofran 4mg tablets.
• Step Therapy: In some cases, we require you to first try one drug to treat your medical condition before we will cover another drug for that condition. For example, if Drug A and Drug B both treat your medical condition, we may require your doctor to prescribe Drug A first. If Drug A does not work for you, then we will cover Drug B. Here is the current LIST of Part B drugs that are impacted by Horizon Blue Cross Blue Shield Step Therapy program along with the Preferred Alternatives.
  
• Generic Substitution: When there is a generic version of a brand-name drug available, our network pharmacies will automatically give you the generic version, unless your doctor has told us that you must take the brand-name drug.

You can find out if your drug is subject to these additional requirements or limits by looking in the formulary. If your drug does have these additional restrictions or limits, you can ask us to make an exception to our coverage rules. See the section, "Coverage Determination and Redetermination" for more information.

Drug utilization review

We conduct drug utilization reviews for all of our members to make sure that they are getting safe and appropriate care. These reviews are especially important for members who have more than one doctor who prescribe their medications. We conduct drug utilization reviews each time you fill a prescription and on a regular basis by reviewing our records. During these reviews, we look for medication problems such as:

• Possible medication errors.
• Duplicate drugs that are unnecessary because you are taking another drug to treat the same medical condition.
• Drugs that are inappropriate because of your age or gender.
• Possible harmful interactions between drugs you are taking.
• Drug allergies.
• Drug dosage errors.

If we identify a medication problem during our drug utilization review, we will work with your doctor to correct the problem.

Medication Therapy Management

The Horizon Blue Cross Blue Shield of New Jersey's Medication Therapy Management Program (MTM program) is part of our Medicare prescription drug plans and Medicare Advantage plans with prescription drug coverage. The Centers for Medicare and Medicaid Services (also called CMS) requires all Medicare Part D sponsors to offer an MTM program to eligible members. To be eligible for Horizon Blue Cross Blue Shield of New Jersey's MTM plan, you must:

• Have at least three chronic conditions from the list:
• Alzheimer's/Dementia
• Diabetes
• Dyslipidemia
• Hypertension
• Depression
• Take eight or more Part D covered drugs to treat your chronic conditions.
• Have an expected cost of at least $4,696 a year or $1,174 per quarter for your Part D covered drugs in 2022.

How does the MTM program benefit me?
The MTM program was designed with your health as our top priority and is a service to use in addition to the conversations with your doctor and pharmacists. The aim of the MTM program is to work with you and your doctor to help you achieve and maintain the safest and most effective medication therapy for you. The program helps you, your doctor, and your health care team strengthen the management of medications by:

1. Empowering you to take an active role in your health care experiences
2. Providing you with education material to help you achieve and maintain your best level of health:
   • Fact sheets on your chronic conditions.
   • Tips and tricks.
   • Information about nutrition and physical activity.
   • Recommended goals.
3. Providing you with the opportunity to speak with a live pharmacist.
4. Performing targeted reviews every quarter to ensure there are no safety concerns, missed opportunities or issues such as:
   • Taking similar medications.
   • Gaps in therapy.
   • Taking medicines with in U.S. Food and Drug Administration (FDA) guidelines.
   • Interactions between your medications.

   If there are any safety concerns, missed opportunities or issues, we will notify you, your doctor and/or your health care team by mail or telephone.

5. Providing you, your doctor and your health care team with current information on your medications and chronic conditions.

Our team of trusted pharmacists may reach out to you or your doctor to alert you to any gaps in therapy or safety concerns. He or she will work with you to schedule an appointment to speak with one of our trusted pharmacists on the telephone to participate in a Comprehensive Medication Review.

What is a Comprehensive Medication Review?
CMS requires all MTM programs to complete a Comprehensive Medication Review with each member. A Comprehensive Medication Review (also called a CMR) is a review of all your prescription medications, over-the-counter medications (medications such as aspirin or heartburn pills), vitamins and herbal supplements with a trusted pharmacist over the telephone.

1. A CMR can help you better understand your medications by explaining how they work best and what to watch out for.
2. During a CMR you will receive personal attention from one of our trusted pharmacists without being rushed.
3. Along with reviewing your medications, the pharmacist will answer your medication questions.
4. The pharmacist can also help you with general answers to questions you have about your health.
5. A written summary of the discussion, including a personal medication list with counseling points, will be sent to you for your personal records within 14 days of the review.
6. A copy of the written summary will also be sent to up to three of your doctors so that you and your doctors can address your health issues together.

How much will the MTM program cost me?
The MTM program and its services are provided to you for no cost.

How will the MTM program affect my plan coverage?
The MTM program is not considered part of your plan benefits and will not affect your coverage in any way. The MTM program is a free health service program offered to eligible members.

How do I enroll in the MTM program?
You do not need to do anything to enroll in the MTM program. We will automatically enroll you and send you a welcome letter if you are eligible for the program. Along with the welcome letter, you will receive a short form to fill out and return to us in the postage paid envelope to help us schedule your CMR. You may also be called to schedule a CMR or you can call us directly to schedule a CMR or to speak with a pharmacist.

I have more questions…
To speak with one of Horizon Blue Cross Blue Shield of New Jersey's MTM team members, call1-888-706-2820, Monday through Friday, between 9 a.m. and 5:00 p.m., ET. Due to high call volume, you may get the MTM voicemail. Please leave your name and a call back number and your call will be returned promptly. Members who have hearing or speech difficulties should call our TTY line at711, during the same hours.

You can write to us:
Horizon BCBSNJ MTM Program
PP-12Q
3 Penn Plaza East
Newark, NJ 07105

Safe Disposal of your medicines
You have options to safely dispose of the unused medicines you take. You can get rid of your expired, unwanted, or unused medicines through a drug take back site or sometimes at home. Unused medicines should be disposed of as soon as possible.

Do you know how to safely dispose of your medicines?
Local take back sites are the preferred way to dispose of unused medicines.

You can find local take back sites at:
https://apps2.deadiversion.usdoj.gov/pubdispsearch/spring/main?execution=e1s1

When a take back option is not close by, there are two ways to dispose of medicines at home, depending on the drug.

Flushing medicines: If you don't have a drug take back site near you, check the FDA's flush list at https://www.fda.gov/consumers/consumer-updates/where-and-how-dispose-unused-medicines to see if your medicine is on the list. Medicines on the flush list are those (1) wanted for their misuse and/or possible abuse and (2) that can result in death from one dose if not taken the right way.

Dispose of medicines in household trash: If your medicine is not on the flush list, you should follow these steps to get rid of the medicine in your trash at home:

1. Mix medicines (liquid or pills; do not crush tablets or capsules) with a substance such as dirt, cat litter or used coffee grounds.
2. Place the mixture in a container such as a sealed plastic bag.
3. Throw away the container in your trash at home.
4. Remove or scratch out all personal details on the label of empty medicine bottles or packaging, then throw away in your home trash or recycle the empty bottle or packaging.

For more information go to https://deatakeback.dea.gov

If you have a question about how to dispose of your medicine, ask your doctor or pharmacist. Or we can help. Call the customer or member service phone number on the back of your member ID card.

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Appeals and Grievances

If you are having problems getting care, have concerns as a member of our plan or want to appeal a coverage decision, you should see Chapter 9 "What to do if you have a problem or complaint (coverage decisions, appeals, complaints)" in your Plan's Evidence of Coverage document also found on this website. .

This chapter explains step-by-step what to do if you are having problems or concerns as a member of our plan. It explains how to ask for coverage decisions and make appeals if you are having trouble getting the medical care or prescription drugs you think are covered by our plan. This includes asking us to make exceptions to the rules or extra restrictions on your coverage for prescription drugs, and asking us to keep covering hospital care and certain types of medical services if you think your coverage is ending too soon. This chapter also explains how to make complaints about quality of care, waiting times, customer service, and other concerns.

You may also call us if you have questions about our coverage decision process, appeals, complaints about your medical care or if you would like to obtain an aggregate number of complaints, appeals and exceptions with the plan sponsor. Please contact Member Services at 1-800-365-2223 (TTY 711). Calls to this number are free. Hours of Operation: October 1 – March 31: Monday – Sunday, from 8:00 a.m. to 8:00 p.m., ET; and, April 1 – September 30: Monday – Friday, from 8:00 a.m. to 8:00 p.m., ET.

Written medical appeal requests should be mailed to the following address:
Horizon Medicare Advantage
P.O. Box 10195
Newark, NJ 07101-0406

Written claim appeals requests should be mailed to the following address:
Horizon Medicare Advantage
3 Penn Plaza East, PP-12L
Newark, NJ 07105-2200

Complaints about medical care should be mailed to the following address:
Horizon Medicare Advantage
3 Penn Plaza East, PP-12L
Newark, NJ 07105-2200

If you prefer to send information by fax, please use the fax numbers below:
Medical appeal requests can be faxed to 609-583-3028
Complaints and Claim appeals requests can be faxed to 732-938-1340

You can also file grievances, organizational/coverage determinations or appeals with Medicare directly. You can go directly to their website by clicking here or by calling 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week. TTY users should call 1-877-486-2048

Home Delivery Pharmacy Services

Understanding your pharmacy benefits through Horizon BCBSNJ can help save you time and money. Horizon BCBSNJ members use PillPack by Amazon Pharmacy, AllianceRx Walgreens Prime and Accredo for convenient Home Delivery Pharmacy Services.

Filling Prescriptions Outside of the Network

Your prescription may be covered in certain situations.

Generally, we cover drugs filled at an out-of-network pharmacy only when you are not able to use a network pharmacy. To help you, we have network pharmacies outside of our service area where you can get your prescriptions filled as a member of our Plan. If you cannot use a network pharmacy, here are the circumstances when we would cover prescriptions filled at an out-of-network pharmacy:

• If you are traveling in the United States and territories and become ill, lose or run out of your prescription.
• If you were unable to get a covered drug in a timely manner. There was not a network pharmacy nearby that provided 24/7 service.
• If you were trying to fill a covered drug not regularly stocked at a network retail or mail order pharmacy.
• If you were evacuated or displaced due to a federally-declared disaster or other public health emergency declaration and could not get your drug at a network pharmacy.
• If you were provided a covered drug while in an emergency department, provider-based clinic, outpatient surgery, or other outpatient setting and could not get your drug filled at a network pharmacy.

We will cover your drug for a temporary 30-day supply of medication, or for fewer days, based on your prescription, for the circumstances above.

In these situations, please check first with Member Services to see if there is a network pharmacy nearby. You may be required to pay the difference between what you pay for the drug at the out-of-network pharmacy and the cost that we would cover at an in-network pharmacy.

How do you ask for reimbursement from the plan?
If you must use an out-of-network pharmacy, you will generally have to pay the full cost (rather than your normal share of the cost) at the time you fill your prescription. You can ask us to reimburse you for our share of the cost. Mail your request for payment together with any receipts to us at this address:

Prime Therapeutics, LLC
P.O. Box 20970
Lehigh Valley, PA 18002-0970

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Source: https://medicare.horizonblue.com/2022/shop-plan/medicare-advantage/plan-details/horizon-medicare-blue-choice-w-rx-hmo-1108

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